Shipping

Merchandise

General Information

All merchandise orders are dispatched on the next available business day.

Limited Edition Resin Sculptures

Worldwide shipping via courier.
Can also be collected from the gallery.
We will contact you to schedule delivery on a day that suits you.

Mounted Limited Edition Prints

Worldwide shipping via courier.
Can also be collected from the gallery.
You will be contacted when your order is ready with collection/shipping details.

Framed Limited Edition Prints

Collection at Gallery:

Choose your frame style and glass type.
We will notify you when your artwork is ready for collection.

Delivery (within 30-mile radius of the gallery):

Choose frame style and glass type.
We will arrange a suitable delivery time.

Courier (Mainland UK only):

Artwork arrives ready to hang.
Choose frame style.
Plexiglass used for safe delivery.
Not available outside Mainland UK — for international orders, order mounted artwork instead.

Contact arthausgallery@gmail.com or (01748) 826605 with any questions.

Returns

Returns 1. 5.1 In the unlikely event that the Goods do not conform with these Terms, please let us know as soon as possible after delivery or collection. We will ask you to return the Goods to us or (at our option) arrange collection and once we have checked that the Goods are damaged or defective, we will either (at our option):

1. 5.1.1 Provide you with a full or partial refund (including refund of any reasonable delivery charges which you have incurred);

or 2. 5.1.2 Replace the Goods; or

3. 5.1.3 Repair the Goods.

2. 5.2 Goods will not be accepted for return unless we are reasonably satisfied that they are damaged or defective.

3. 5.3 Goods to be returned by you to us must clearly show the Order number on the packaging.

4. 5.4 These Terms will apply to any replacement Goods we supply to you.

5. 5.5 Please note that no claims will be accepted in respect of any changes in colouring of artworks which have occurred through natural processes.

6. 6. Cancellation

1. 6.1 If you are contracting as a consumer and your Order is not taken in person at our business premises, you may cancel your contract to purchase the Goods at any time within 14 days, beginning on the day after you receive the Goods. This right of cancellation does not, however, apply in the case of bespoke Goods made or commissioned to your specific order.

To cancel a Contract, you just need to let us know that you have decided to cancel.

You can contact our Customer Services team by telephone on 01748 826605, by email at arthausgallery@gmail.com or by post to Arthaus, 13b Finkle Street, Richmond, North Yorkshire, DL10 4QA.

If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.

2. 6.2 If you cancel your Contract we will:

1. 6.2.1 Refund you the price you paid for the Goods. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Goods, if this has been caused by your handling them in a way which would not be permitted in a retail outlet;

2. 6.2.2 Refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of Goods within 3-5 days at one cost but you choose to have the Goods delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option; and 3.

6.2.3 Make any refunds due to you as soon as possible and in any event within the deadlines indicated below: 1. 6.2.3.1 if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the Goods back to us.

2. 6.2.3.2 if you have not received the Goods or you have received them and we have offered to collect them from you: 14 days after you inform us of your decision to cancel the Contract. 3.

6.3 We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers.

4. 6.4 If Goods have been delivered to you before you decide to cancel your Contract:

1. 6.4.1 Then you must return them to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can either send them back, return them to us in-store or hand them to our authorised carrier. If we have offered to collect the Goods from you, we will collect the Goods from the address to which they were delivered. We will contact you to arrange a suitable time for collection; 2. Unless the Product is faulty or not as described (in this case, see clause 5.1), you will be responsible for the cost of returning the Products to us. If the Product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Product to you, these costs should not exceed the sums we charged you for delivery. If we have offered to collect the Product from you, we will charge you the direct cost to us of collection.

5. 6.5 Apart from the special circumstances described above, you may only cancel your order with our agreement. Any deposit held will be used to defray our initial costs and expenses of fulfilment and any remaining deposit (or part of it) will be retained by us to be used as a credit against the purchase of other Goods for the same or higher price. In the case of Goods which we are unlikely to be able to use or sell elsewhere, we may, if we have agreed to a cancellation, also deduct the value of these items from your deposit and ask you to pay any additional amount if their value is more than the amount of your deposit.

6. 6.6 Advice about your legal right to cancel the contract is available from your local Citizen’s Advice Bureau or Trading Standards Office.

6.7 We reserve the right to cancel any online order which we are unable to fulfill due to pricing issues, delivery issues or stock issues. This list is not exhaustive. If we have to cancel your order a member of the team will contact you to arrange a full refund.